ACCC calls for inclusion of appeals process in Solar Retailer Code

The Australian Competition and Consumer Commision is proposing to require inclusion of an appeals process in granting re-authorisation to the Clean Energy Council’s Solar Retailer Code of Conduct.


The Solar Code sets minimum standards for retailers selling solar photovoltaic (solar PV) systems to consumers. To be an approved retailer, solar retailers must comply with standards covering advertising, contract documentation, finance and payments, design and installation, and complaints handling.

“Purchasing a solar PV systems can be a large investment and a complex decision for a household to make. The Solar Code provides greater protections for consumers and is likely to help consumers make more informed decisions,” ACCC Commissioner Stephen Ridgeway said.

“As part of our re-authorisation, we are proposing a condition requiring the Clean Energy Council to include an independent appeals process for retailers who apply to become signatories to the Solar Code, but are rejected.”

“An appeals process will help ensure that retailers are not inappropriately rejected from becoming signatories. This is especially important because many retailers consider that being a signatory is critical for them to operate in the market, as it is generally necessary to access government financial incentives,” Mr Ridgeway said.

The ACCC previously authorised the Solar Code in 2015. Since that time, the importance of being an approved retailer has increased, partly because many government financial incentives are only available to consumers who purchase solar PV systems from an approved retailer.

This has resulted in a big increase in the number of retailers signing up to the Code.

“Many retailers’ businesses would suffer or even be unviable without Clean Energy Council approval. That is why including an independent appeals process to help ensure fairness and transparency is so important,” Mr Ridgeway said.

The ACCC is inviting submissions on its draft determination, including the proposed condition, before moving to a final decision, which is expected to be made in October.

More information is available at Clean Energy Council – Solar Retailer Code of Conduct.

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