Dealing with Difficult People & Conflict - Digital Classroom
The purpose of this topic is to introduce participants (managers/supervisors) to the theory on conflict, and how to develop the skills needed to assist them in dealing with conflict and difficult people in your work setting.
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Learning Outcomes
At the completion of this topic, participants should be able to:
- Define conflict.
- Identify possible causes and reasons of conflict.
- Identify different strategies and techniques to resolve conflict.
- Identify and discuss the use of negotiation, mediation and other conflict resolution methods.