Leadership Skills for Managers & Supervisors
This course is designed to introduce supervisors and managers, who have some practical experience, to the essential elements of leading people at work.
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This includes both the practical exploration of tools and techniques that every leader needs, as well as the critical aspects of being a leader. Here, participants will be asked to reflect on their own behaviours, and in doing so, establish a level of self-awareness needed to be successful in any managerial capacity.
This course will cover:
- The qualities and responsibilities of an effective supervisor/manager.
- How to effectively communicate with others in the workplace.
- The application of different leadership styles
- How to work with different personality types.
- The essential workplace legal requirements.
- An understanding of the drivers of motivation in the workplace.
- How to resolve workplace conflict.
- Different problem-solving techniques.
- The application of feedback techniques, including managing under-performance.
- Developing an Action Plan for implementation back in the workplace.