Making The Customer #1

A free presentation by Cliff Lewis as part of Central West’s BizMonth, September 2019.


Putting The Customer at the Heart of the Service Experience

We live in a changing world where technology has not only transformed how we do business, but also what customers expect and how consumers behave. New technologies
are fast-forwarding such transformations leaving little time for businesses to respond.
Cliff discusses some of these changes, and the impact they have on service businesses.
You will walk away with new ideas for practical applications you can implement
immediately, to put the customer at the heart of the business.


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